1. The term ‘card’ refers to a Walsall Leisure membership card.

2. The term ‘membership’ refers to one of the types of memberships offered by Walsall Leisure, including but not limited to All Inclusive, Gym and Swim, Family direct debit, Family annual and Move It.

3. The term ‘cardholder(s)’ refers to someone who holds a valid card and has a current membership.

4. To book and pay online, you must register to use the service. The person registering must be a card holder. Cards cannot be used on behalf of any other person and memberships are not transferrable.

5. Each membership entitles the cardholder to different privileges and will determine what price you are charged. Certain classes may not be available to book, depending on which membership you have.

6. All bookings, including online and those made at the leisure centre either in person or by telephone, must be paid for at the time of the booking.

7. Cardholders are able to book 7 days in advance.

8. Cardholders are only permitted to book one activity per timeslot for any given day and for any leisure centre. This is to prevent activities being booked on behalf of any other person.

9. Walsall Leisure operates a no refund policy on all bookings where a payment has been made. However, customers can transfer a booking to another date and time at the same site by contacting the site where the original booking was made, providing that a minimum of 24 hours notice is given. Failure to give a minimum of 24 hours notice will result in the full activity fee being forfeit. Cardholders are able to transfer their booking up to 24 hours in advance of the original booking date. All booking transfers are subject to availability. Transfers cannot be conducted online.

10. If a class or activity is cancelled due to circumstances beyond our control, customers will be entitled to transfer their booking to another date and time at the same leisure centre by contacting the centre where the original booking was made. Cardholders are able to transfer their booking up to 7 days in advance of the original booking date.

11. Activities which take place in the sports hall have a duration of 55 minutes.

12. When attending a class, please ensure you register your attendance by the kiosk or reception.

13. All-inclusive members who fail to attend their bookings may be subject to penalties including booking restrictions and full cost recovery.

14. The minimum age for anyone booking and attending an adult class unaccompanied is 16 years old. Some junior classes are available. Please contact the leisure centre or check online for details and availability.

15. Please enter on time for your class. Entry may not be permitted after the warm up has started for safety reasons.